Professional Standards

The Mascotte Police Department is committed to serving the public with transparency, accountability, and professionalism. The Professional Standards Division is responsible for investigating citizen complaints, addressing matters of concern, and ensuring that all department members uphold the agency’s core values and standards of conduct.

Core Responsibilities

• Internal Affairs Investigations: Investigate allegations of misconduct involving department personnel in a fair and impartial manner.
• Policy and Accreditation Compliance: Ensure adherence to agency policies, state law, and Florida accreditation standards to promote professional excellence.
• Training Oversight: Collaborate with the training division to ensure department-wide compliance with mandated and best-practice training standards.
• Performance Audits: Conduct routine and unannounced audits of body-worn camera footage, reports, use of force incidents, and other performance indicators.
• Complaint & Commendation Intake: Maintain processes for receiving, documenting, and responding to community concerns or praise regarding officer conduct.

Submit a Commendation or File a Complaint

The Mascotte Police Department is committed to providing professional, quality service to our community. We encourage all citizens to share their experiences with us, whether commendation or complaint. This feedback is invaluable to ensuring accountability, continuous improvement, and maintaining the trust of those we serve.

If you wish to commend an officer or file a formal complaint, you may do so in person at the Mascotte Police Department or online by using the link below. Please note, the online Citizen Feedback Form is not the sole method of submitting feedback; community members are always welcome to speak directly with a supervisor or department staff.

All complaints are taken seriously and will be thoroughly investigated in accordance with department policy and applicable law. Each complaint is reviewed by the Chief of Police, or a designated representative, to determine the appropriate course of action. In some cases, you may be asked to provide a sworn written statement and participate in an interview so that we can fully and fairly review the matter.

Citizen Feedback Form - Commendations & Complaints

Knowingly making a false statement with the intent to mislead a public servant is a violation of Florida Statute 837.06 and may constitute a second-degree misdemeanor.

Important: This form is not monitored 24/7 and should not be used to report crimes in progress or emergencies. If you need immediate assistance, please dial 911.

Our Commitment to Accountability

Our agency views accountability not just as a responsibility, but as a cornerstone of public service. The Professional Standards Division works proactively to prevent misconduct, correct deficiencies, and reinforce a culture of excellence within the organization.