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1. What services are provided by the City of Mascotte?

A: Water, Storm Water, Sewer in some areas, Garbage and Recycling removal.

2. How can I set up service to my home?

To sing up for new services, please have the following forms and documentation delivered to City Hall at least two business days before desired connection date. City Hall hours are Monday through Thursday, 7 a.m. to 5:30 p.m. (closed on Friday).

• A photocopy of the driver's license or other valid picture ID for all customers to be listed on the account
• A copy of your last property tax bill, deed, completed real estate closing documentation, rental/lease agreement for the service location or landlord tenant affidavit
• A completed Utility Service Form (available on this website)
• Cash, check, money order or credit/debit ($3 convenience fee) in the amount of $185 ($150 refundable deposit, $35 connection fee)
• Social Security Card
• Renter: $50 Change of Occupancy Inspection, required, once the inspection is passed water service can be established
  • Request for Residential Change of Occupancy Form

3. How can I discontinue service?

Send a photocopy of a valid picture ID for the customer named on the account and a Utility Service request form (available on this website) via fax to 352-429-3345, or in person at:
100 E Myers Boulevard
Mascotte, FL 34753

4. When are payments due for service?

Utility services are billed monthly. Payment is due on the 1st of the month and considered late after the 10th. A 10% penalty will be applied on the 11th. The account is subject to disconnection anytime thereafter if the entire balance is not paid in full. Note: all fees and service charges are adopted by City Council.

5. What are my payment options?

The City accepts cash, checks, money orders and credit cards (Visa, MasterCard, Discover, and American Express - there is a 3% fee or $2 minimum for all cards). To avoid long lines, customers are encouraged to mail their payment or use our payment drop box located at the entrance to City Hall. (No cash in the drop box please.)

6. My water was turned off for non-payment. How do I get my water back on?

To restore services your bill must be paid in full, including any delinquent service charges. (After hours fee: $65.)

7. When are garbage and recycling collected?

Garbage is collected in approved containers twice a week. If you are located north of Highway 50, east of Elizabeth Avenue, your trash will be picked up on Tuesday and Friday. If you are located north of Highway 50, west of Elizabeth Avenue, and south of Highway 50, your trash will be picked up on Monday and Thursday. 

Recycling is collected every Wednesday. Bulk trash is picked up upon customer's request. 

Contact WCA at 800-535-9533.

8. If I have a water leak, who is responsible for the related consumption charge?

Once water flows through the meter, the consumption charge is the responsibility of the customer (either renter or property owner). The City will verify that the metering equipment is accurately recording usage; however, the City is not responsible for what happens to the water after it goes through the meter. Excessive consumption due to leaks or other accidental or intentional usage will be billed and payable.

9. Can I use one check to pay multiple accounts?

Multiple accounts can be written on one check. Please write your account number(s) on the check. Mail your check and payment stub using the return envelope. If you lose the enclosed envelope, mail payment to:
City of Mascotte
100 E Myers Boulevard
Mascotte, FL 34753

10. How do I know if I have a leak?

First make sure no water is running in or around your house. Do not shut off the valves on any pipes. Next, locate the small triangle on your water meter. If the triangle is rotating then you have a water leak. The faster the triangle moves, the larger the leak.